Privacy & Cookie Policy
Baker Landscapes customer privacy notice
This privacy notice tells you what to expect us to do with your personal information.
- Contact details
- What information we collect, use, and why
- Lawful bases and data protection rights
- Where we get personal information from
- How long we keep information
- Who we share information with
- How to complain[AS1]
Contact details
Telephone
07845587758
What information we collect, use, and why
We collect or use the following information to provide services and goods, including delivery:
- Names and contact details
- Addresses
- Purchase or account history
- Photographs or video recordings
- Records of meetings and decisions
- Information relating to compliments or complaints
- site details, service requirements and enquiry\/site survey information
We collect or use the following information for service updates or marketing purposes:
- Names and contact details
- Addresses
- Marketing preferences
- Location data
- Recorded images, such as photos or videos
- IP addresses
- Website and app user journey information
- Company or organisation name, job title\/role, and information about the source of an enquiry or marketing interaction.
We collect or use the following information to comply with legal requirements:
- Name
- Contact information
- Financial transaction information
- Any other personal information required to comply with legal obligations
- Health and safety information
We collect or use the following personal information for dealing with queries, complaints or claims:
- Names and contact details
- Address
- Purchase or service history
- Video recordings of public areas
- Audio recordings of public areas
- Customer or client accounts and records
- Financial transaction information
- Information relating to health and safety
- Correspondence
Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
- Your right of access – You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access.
- Your right to rectification – You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.
- Your right to erasure – You have the right to ask us to delete your personal information. Read more about the right to erasure.
- Your right to restriction of processing – You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing.
- Your right to object to processing – You have the right to object to the processing of your personal data. Read more about the right to object to processing.
- Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability.
- Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent.
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information to provide services and goods are:
- Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
- Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
- We have a legitimate interest in using personal information to manage enquiries, provide quotations, arrange and deliver services, maintain customer and site records, communicate with business contacts, and manage our ongoing relationship with clients. This benefits Baker Landscapes by allowing us to operate effectively and benefits customers by helping us provide an organised and responsive service. We only use information that is necessary for these purposes, primarily business and contact information, and we do not use it in ways that people would not reasonably expect. We consider the impact on individuals to be low and take appropriate steps to keep information secure and limited to what is needed.
For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.
Our lawful bases for collecting or using personal information for service updates or marketing purposes are:
- Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
- Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
- We have a legitimate interest in using personal information to keep existing customers and relevant business contacts informed about our services, updates and offers, and to promote Baker Landscapes to organisations that may reasonably be interested in commercial grounds maintenance. This helps us maintain customer relationships and develop our business while providing recipients with information that may be relevant to their role or needs. We limit the information we use to what is necessary, aim to keep communications relevant and proportionate, and provide a clear way for people to object or opt out at any time. We consider the impact on individuals to be low because the information used is limited, the communications are business-related and people remain in control of whether they continue to receive marketing.
For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.
Our lawful bases for collecting or using personal information for legal requirements are:
- Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:
- Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
- Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
- Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
- We have a legitimate interest in using personal information to respond to enquiries, investigate complaints, resolve disputes, keep accurate records of what happened, and establish or defend legal claims where necessary. This helps us provide a fair and effective service to customers and protects both the individual and Baker Landscapes by ensuring that issues can be properly reviewed and resolved. We only use information that is relevant to the matter, limit access to those who need it, and avoid using it for unrelated purposes. We consider the impact on individuals to be proportionate because the information is used only where necessary to deal with the query, complaint or claim and is handled securely.
For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.
Where we get personal information from
- Directly from you
- Publicly available sources
- Providers of marketing lists and other personal information
- Suppliers and service providers
- Third parties:
- We may receive personal information from customers, business partners, referral contacts, property or facilities management companies, contractors, suppliers and other organisations that introduce or refer potential customers to Baker Landscapes. This may include names, business contact details, job roles, site information and details relevant to an enquiry or service requirement.
How long we keep information
[Insert information about how long you store personal information here.]
[You said you didn’t have a retention schedule, or you weren’t sure. Once you’ve downloaded or copy and pasted this privacy notice, you can fill the information in above. You must not publish the privacy notice without it.
For more information, see our guidance on how long you should store information (opens in a new window).]
Who we share information with
Data processors
Website hosting and website platform provider
This data processor does the following activities for us: Hosts and operates the Baker Landscapes website and may process information submitted through website forms.
CRM and enquiry management provider
This data processor does the following activities for us: Stores and manages customer and prospect contact details, enquiries, site survey information and sales pipeline records.
You said you wanted to add more data processors. Once you’ve downloaded or copy and pasted your privacy notice, add them above, in the same format.
Others we share personal information with
- Insurance companies
- Professional or legal advisors
- Relevant regulatory authorities
- Organisations we’re legally obliged to share personal information with
- Publicly on our website, social media or other marketing and information media
- Suppliers and service providers
- Other relevant third parties:
- Subcontractors and specialist service providers involved in delivering work., Referral partners and client-appointed contractors where relevant., Other organisations supporting a service where sharing is necessary and proportionate.
How to complain
If you have any concerns about our use of your personal information, you can make a data protection complaint to us: